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对于济南喷绘公司来说,提升客户满意度的方法有哪些?

来源:http://www.nyhczsg.com    发布时间:2019-08-28

面对竞争日趋激烈的广告喷绘市场,作为济南喷绘公司除了重视市场营销推广外,还应当着力提升客户满意度,从而实现客源的持续积累,下面小编就此问题加以探讨,希望能够对大家有所帮助。

Faced with the increasingly fierce competition in the advertising spray painting market, Jinan Spray Painting Company should not only attach importance to marketing promotion, but also focus on improving customer satisfaction, so as to achieve the continuous accumulation of customers. The following edition explores this issue, hoping to be helpful to everyone.
首先,以客户为中心,基于客户需求来设计生产管理流程。写真喷绘行业作为广告行业的主力,历经多年发展,设备越来越先进,工艺越来越成熟,这些都是实现企业正常运转的基础和硬性条件。很多喷画公司的设备和工艺大同小异,而对于客户需求的挖掘和满足,日益成为影响客户选择的关键。例如:基于客户需求提供产品设计方案和建议、喷绘制作环节的反馈沟通、后期客户的维护和管理等。所以,必须将客户需求满足贯穿于整个生产和服务流程,才能在保证产品品质的同时,尽可能提升客户满意度和信任度,从而将其转变为忠诚客户。
Firstly, customer-centered production management process is designed based on customer needs. As the main force of advertising industry, Photo-Painting industry has experienced many years of development, with more and more advanced equipment and mature technology. These are the basis and hard conditions for the normal operation of enterprises. Many spray painting companies have the same equipment and process, and the mining and meeting of customer needs is increasingly becoming the key to customer selection. For example: based on customer needs to provide product design solutions and suggestions, spray production link feedback communication, late customer maintenance and management. Therefore, customer demand satisfaction must run through the entire production and service process, in order to ensure product quality, at the same time, as far as possible to enhance customer satisfaction and trust, so as to transform it into loyal customers.
第二,突发事件处理,正确对待客户的反馈和不满。在写真喷绘制作环节中,有很多细节或问题容易导致客户的不满,作为喷绘公司应当制定相应的解决预案。当接到客户反馈后,第一时间启动预案,由专人进行及时沟通、安抚和处理,让客户感受到尊重。同时,对于因自身工作失误造成的问题,应当制定针对客户的补偿措施,让客户充分参与和见证问题的解决,保证客户合理诉求的满足。唯有学会聆听、适时反馈、有效解决、尊重感恩,才能化问题为商机,将客户不满降低,并促成客户的理解和信任。
济南喷绘
Secondly, deal with emergencies and deal with customer feedback and dissatisfaction correctly. In the process of painting, there are many details or problems that easily lead to customer dissatisfaction. As a painting company, it should formulate corresponding solutions. When receiving feedback from customers, the first time to start the plan, by a dedicated person for timely communication, comfort and processing, so that customers feel respect. At the same time, for the problems caused by their own work errors, we should formulate compensation measures for customers, so that customers can fully participate in and witness the solution of the problem, to ensure that the reasonable demands of customers are met. Only by learning to listen, timely feedback, effective solution, respect and gratitude, can we turn problems into business opportunities, reduce customer dissatisfaction, and promote customer understanding and trust.
第三,考核和奖惩,将客户满意纳入企业日常经营管理。没有客户的满意,就没有企业的可持续发展。维系住一个老客户远比开发一个新客户重要的多。所以,全员必须牢固树立客户意识,并将其纳入日常考核奖惩,通过每个岗位业绩和客户满意挂钩,激励大家不断提高工作质量和服务水平,为客户的持续积累和企业口碑的打造奠定坚实基础。
Thirdly, assessment, rewards and punishments should bring customer satisfaction into the daily operation and management of enterprises. Without customer satisfaction, there will be no sustainable development of enterprises. Maintaining an old customer is far more important than developing a new one. Therefore, the whole staff must firmly establish customer awareness, and incorporate it into the daily assessment rewards and punishments. By linking the performance of each post with customer satisfaction, we can encourage people to continuously improve the quality of work and service level, and lay a solid foundation for the continuous accumulation of customers and the building of corporate reputation.
总之,企业的竞争是客户满意度的竞争,作为济南喷绘公司唯有全员、全流程树立客户意识,致力于提升客户满意度,才能在激烈的市场竞争中不断实现市场繁荣和企业可持续发展。
In a word, the competition of enterprises is the competition of customer satisfaction. As Jinan Spray Painting Company, only by building up customer awareness and improving customer satisfaction, can we achieve market prosperity and sustainable development in the fierce market competition.
今天就暂且和大家聊到这里,希望这篇由济南喷绘的小编整理的知识可以帮助到您,如果您对此还有疑问,详情请咨询我们的官方。http://www.nyhczsg.com
Today I'm going to talk to you for a moment. I hope this knowledge of Jinan's spray painting can help you. If you have any questions about it, please consult our official for details. Http://www.nyhczsg.com

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